Managed Services are the practice of outsourcing day-to-day management responsibilities and functions in exchange for a monthly fee. It is often used as a strategic method for improving operations and cutting expenses.
At L2, the management of the client’s IT systems is performed by installing a remote monitoring agent that allows us remote visibility of the client’s systems as well as the ability to remotely support end users via the installed agent.
Our comprehensive monitoring agents that are aromatically deployed to all end user devices and servers is what allows LayerTwo to provide proactive, reactive support and advanced reporting and alignment opportunities to ensure your tech is doing what it needs to.
The more services the client allows us to provide then the more responsibility we have for the performance and reliability of their network, and as such the monthly fee increases proportionally.